Privacy Policy

This Privacy Policy explains how Bulletz Casino handles personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains the choices available to players regarding their information and how to make a privacy request.

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Information we may collect

To provide an online casino service, Bulletz Casino may need to collect and use different types of information. The information handled will depend on how a player uses the website, the account features they access and the checks that may be required. We aim to collect information that is relevant to these purposes and to handle it in a clear and responsible way.

Page contents

Account and contact details

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with support, including questions, requests, complaints and other messages. These records help us identify an account, respond to enquiries, maintain accurate information and provide assistance.

Verification information

Online gambling services may need to verify a player's identity, age, location or other account information. For this purpose, we may handle copies or details from identity documents, address evidence, information supplied during account checks and records of verification outcomes. Such information may be reviewed to help prevent unauthorised use, fraud, money laundering, multiple accounts, identity misuse and other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, payment methods, transaction references and related account activity. Payment information may be processed through payment providers or other service providers. Where appropriate, we may receive confirmation or limited details needed to identify and reconcile a transaction. We do not need to retain complete payment card details when those details are held securely by the relevant payment provider.

Device, usage and cookie data

When someone visits or uses the website, technical information may be collected. This can include an internet protocol address, browser type, operating system, device characteristics, language settings, pages viewed, approximate location, referral information, access times and information about how the website is used. This data may be linked with account information where necessary for security, service operation or analysis.

How we use information

Personal information is used for reasonable and relevant business, service and compliance purposes. The main purposes may include setting up and administering an account, providing requested features, processing transactions, communicating with players and keeping the website safe. Information may also be used to meet obligations that apply to online gambling services and to protect the rights and security of players, the website and other people.

Creating, maintaining and securing a player account.
Confirming identity, age, account ownership and other information supplied by a player.
Carrying out verification, responsible service, anti-fraud, anti-money-laundering and security checks where applicable.
Processing deposits, withdrawals, payments, account adjustments and other transactions.
Providing customer support and responding to questions, complaints, privacy requests and other communications.
Monitoring the website and account activity for technical problems, misuse, suspicious behaviour and attempts to bypass security measures.
Improving website performance, navigation, functionality and the general player experience.
Sending service messages about an account, transactions, security, changes to services or other important matters.
Sending marketing communications where permitted and where the player has provided consent or has another applicable choice to receive them.
Keeping business, financial, transaction and verification records when this is required for legal, compliance, security or dispute-resolution purposes.
Establishing, exercising or defending legal rights and managing complaints, investigations or potential disputes.

Information may be combined from different parts of the service when this is reasonably necessary for these purposes. For example, account details, transaction history and security information may be reviewed together when investigating a payment issue or protecting an account from unauthorised activity. We do not use personal information for purposes that are unrelated to the service unless a player has been informed, has provided permission where required, or the use is otherwise allowed.

Service providers and other disclosures

Some functions may be carried out with the help of external service providers. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. Information may be provided to these parties only where it is relevant to their role, required to provide a service, needed to protect the website or permitted by law. Service providers may be expected to apply suitable confidentiality and security measures.

Information may also be disclosed where necessary to comply with a lawful request, respond to a legal process, prevent fraud or other unlawful activity, protect a person from harm, enforce applicable terms, or protect the rights and property connected with the service. We do not provide more information than is reasonably necessary for the relevant purpose.

Cookies, security and keeping information

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small text file or similar identifier stored on a device. Cookies can help the website remember a session, keep account features working, understand how pages are used, improve performance and support security. Some cookies may be placed by service providers that help operate analytics, payment, security or other website functions.

Players can manage or restrict cookies through their browser settings. Browser controls may allow cookies to be accepted, blocked, deleted or limited. If cookies are disabled, some website features may not work as intended, and a player may need to repeat certain settings or actions. Cookie controls do not necessarily remove information that has already been collected or stored in an account record.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the nature of the information and the risks involved. Access to personal information is limited to people and service providers who need it for an authorised purpose.

No website, online service or method of transferring information can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private, avoid sharing access to an account and contact support promptly if they suspect that an account or device has been compromised. We may ask for information to confirm identity before acting on an account or privacy request.

Retention of information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed. The appropriate period depends on the type of information, why it was collected, account and transaction history, security needs, dispute risks and applicable requirements.

Closing an account does not always mean that every record can be deleted immediately. Some account, verification, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate compliance and dispute-resolution purposes. When information is no longer required, it may be securely deleted, anonymised or placed beyond active use in accordance with applicable processes.

Privacy choices and data requests

Depending on the circumstances and applicable requirements, players may have choices and rights relating to their personal information. These may include asking what information is held, requesting a copy, asking for inaccurate information to be corrected, requesting deletion, and withdrawing consent to marketing communications. A request may be limited where information must be retained, where deletion would affect a legal or security obligation, or where another lawful reason applies.

How to exercise your rights

To make a privacy or data request, email support@bulletzcasino.wtf. Players may use this address to request access to their information, correction of inaccurate or incomplete information, deletion of their data, or withdrawal of consent to marketing. The request should explain what is being requested and include enough account information for us to identify the relevant records.

Access: ask for information about the personal data held and, where appropriate, a copy of that information.
Correction: identify information that is inaccurate, out of date or incomplete and ask for it to be updated.
Deletion: ask for personal information to be removed where there is no continuing lawful or necessary reason to keep it.
Marketing consent: withdraw consent to marketing communications at any time. Players may also use an unsubscribe option included in a marketing message where one is provided.

Withdrawing marketing consent will not necessarily stop service-related communications. We may still send messages needed to operate an account, process a transaction, maintain security, respond to a request or provide other important service information. A withdrawal also does not undo processing that took place before consent was withdrawn.

For security, we may need to verify the identity and authority of the person making a request before providing information or changing account records. This helps prevent personal information from being disclosed to the wrong person. We may ask for clarification if a request is unclear, and we will handle requests in line with applicable privacy requirements. If a player is not satisfied with how a request has been handled, they may provide further information through the same contact address so the matter can be reviewed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, the services, information-handling practices or applicable requirements. The current version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a material update. Continued use of the website after an update may indicate acceptance of the revised policy where that is permitted.

This policy is intended to provide general information about privacy practices for players in Australia. It should be read together with any other notices or terms presented when an account is created, a service is used or information is collected.